Human Resource Management: Strategy and Practice, 10th Edition
By Alan Nankervis, Marian Baird, Jane Coffey and John Shields
CONTENTS
Guide to the text_ _______________________________________________xii
Guide to the online resources_ ____________________________________xvii
Preface and AHRI endorsement____________________________________ xix
About the authors, contributors and acknowledgements_ _______________xxii
PART 1 HRM IN CONTEXT 1
Chapter 1 Evolution of strategic human resource management_____________ 2
Introduction_ _______________________________________________________________ 3
Development and concepts of SHRM_ ___________________________________________ 6
SHRM, business strategies, perspectives and models_____________________________ 13
Strategic international human resource management_____________________________ 21
Critics of SHRM_ ___________________________________________________________ 24
SHRM: Roles, functions and ethical principles___________________________________ 27
SHRM – our model and this text_______________________________________________ 38
Summary_ ________________________________________________________ 41
Key terms_________________________________________________________ 41
Emerging issues___________________________________________________ 41
Ethical challenge: Coffee or tea? Nature and nurture: the
birth of Maya Australia______________________________________________ 42
Case study 1.1: Readify: developing graduate work-readiness skills__________ 44
Chapter 2 The context of strategic human resource management_________47
Introduction_ ______________________________________________________________ 48
The global economic context__________________________________________________ 49
The Australian economy_ ____________________________________________________ 53
Summary_ ________________________________________________________ 73
Key terms_________________________________________________________ 73
Emerging issues___________________________________________________ 73
Ethical challenge: Work hours and pay rates_____________________________ 74
Case study 2.1: HR director’s challenge: advancing women
to leadership positions_______________________________________________ 74
Chapter 3 Industrial relations: frameworks and practice_ _________________78
Introduction_ ______________________________________________________________ 79
Industrial relations and SHRM_ _______________________________________________ 81
The industrial relations framework in Australia__________________________________ 82
The state industrial relations systems_________________________________________ 103
Associated legislation______________________________________________________ 104
The Fair Work Act 2009: implications__________________________________________ 106
Summary_ _______________________________________________________ 115
Key terms________________________________________________________ 115
Emerging issues__________________________________________________ 115
Ethical challenge: Business needs vs compliance:
Woolworths’ cleaning contractors_ ___________________________________ 116
Case study 3.1: Working holiday woes_________________________________ 116
Chapter 4 Human resource planning in a changing environment__________ 121
Introduction_ _____________________________________________________________ 122
Human resource planning___________________________________________________ 123
The process of human resource planning_ _____________________________________ 130
Human resource information management systems_ ____________________________ 144
Formulating human resource plans___________________________________________ 155
Effective human resource planning_ __________________________________________ 156
Summary_ _______________________________________________________ 157
Key terms________________________________________________________ 157
Emerging issues__________________________________________________ 157
Ethical challenge: Deliveroo wins right not to give riders minimum
wage or holiday pay________________________________________________ 158
Case study 4.1: New Zealand customs service: workforce strategy__________ 159
PART 2 HRM STRATEGIES, SYSTEMS AND PROCESSES 163
Chapter 5 Work design challenges in a global environment_______________164
Introduction_ _____________________________________________________________ 165
Job analysis_ _____________________________________________________________ 166
Job design strategies_______________________________________________________ 183
Creativity and innovation____________________________________________________ 190
Diversity management______________________________________________________ 192
Summary_ _______________________________________________________ 193
Key terms________________________________________________________ 194
Emerging issues__________________________________________________ 194
Ethical challenge: Humanising technology or digitising humanity?__________ 195
Case study 5.1: The ties are off_______________________________________ 196
Case study 5.2: TK Ceramics: an Indonesian opportunity__________________ 196
Chapter 6 Talent attraction and selection_ ______________________________199
Introduction_ _____________________________________________________________ 200
The strategic perspective_ __________________________________________________ 201
Attracting talent from within_________________________________________________ 208
Attracting talent from outside the organisation__________________________________ 211
The selection process______________________________________________________ 220
Sources of information about job candidates____________________________________ 223
The employment interview_ _________________________________________________ 229
Employment tests_ ________________________________________________________ 240
Reaching a selection decision________________________________________________ 243
Summary_ _______________________________________________________ 246
Key terms________________________________________________________ 246
Emerging issues__________________________________________________ 247
Ethical challenge: The Facebook dilemma______________________________ 248
Case study 6.1: Coal India’s recruitment binge___________________________ 249
Case study 6.2: The creative spark____________________________________ 249
Chapter 7 Talent retention and development____________________________251
Introduction_ _____________________________________________________________ 252
The challenges of supply and demand_________________________________________ 254
Talent retention_ __________________________________________________________ 255
Induction and orientation____________________________________________________ 257
Learning and development programs_________________________________________ 262
Developing employees______________________________________________________ 268
Developing leaders_ _______________________________________________________ 272
Career management_ ______________________________________________________ 279
A strategic perspective to career development__________________________________ 280
Ethics and HRD___________________________________________________________ 286
Summary_ _______________________________________________________ 288
Key terms________________________________________________________ 289
Emerging issues__________________________________________________ 289
Ethical challenge: Is the concept of ‘best fit’ in employee selection
discriminatory?_ __________________________________________________ 290
Case study 7.1: The emerging talent crisis in India and China_______________ 291
Case study 7.2: Singapore’s got talent_ ________________________________ 292
Chapter 8 Management of performance________________________________ 294
Introduction_ _____________________________________________________________ 295
Debates and trends in the management of employee performance__________________ 296
Performance management as a continuous cycle________________________________ 300
Performance measurement methods_ ________________________________________ 304
Why performance management systems often fail_______________________________ 311
The end of PMS – or a new beginning?_________________________________________ 316
Requirements for system effectiveness________________________________________ 320
Performance feedback and feedforward_______________________________________ 326
Processes and practices for improving underperformance________________________ 330
Disciplinary action_________________________________________________________ 337
Summary_ _______________________________________________________ 343
Key terms________________________________________________________ 343
Emerging issues__________________________________________________ 344
Ethical challenge: Losing our way: how the cult of the KPI has
damaged our moral compass________________________________________ 345
Case study 8.1: Google’s ‘OKR’ system_________________________________ 347
Case study 8.2: Performance management resister gets job back_ _________ 347
Chapter 9 Strategic reward management______________________________ 352
Introduction_ _____________________________________________________________ 353
Total reward management_ _________________________________________________ 354
Managing base pay_________________________________________________________ 367
Employee benefit plans_____________________________________________________ 382
Performance-based rewards________________________________________________ 390
Rewarding executives_ _____________________________________________________ 410
Managing expatriate pay____________________________________________________ 417
Summary_ _______________________________________________________ 424
Key terms________________________________________________________ 425
Emerging issues__________________________________________________ 425
Ethical challenge: Putting the brakes on bosses’ bonus blow-outs__________ 427
Case study 9.1: Childcare equal pay claim rejected_______________________ 429
Case study 9.2: Bankwest Heroes’: an enterprise-wide recognition
program for a post-GFC world_______________________________________ 431
Chapter 10 Managing work health and safety_ __________________________ 438
Introduction_ _____________________________________________________________ 439
The extent of the problem___________________________________________________ 440
Perspectives of WHS in Australia_____________________________________________ 442
The harmonisation of WHS law in Australia_____________________________________ 450
Creating a safe, healthy and ethical work environment___________________________ 458
Managing WHS programs___________________________________________________ 471
Summary_ _______________________________________________________ 475
Key terms________________________________________________________ 475
Emerging issues__________________________________________________ 475
Ethical challenge: Foreseeable risks ignored before mine fire_ ____________ 476
Case study 10.1: Drug and alcohol testing must be reasonable_ ____________ 477
Chapter 11 Workplace negotiation processes____________________________ 480
Introduction_ _____________________________________________________________ 481
The nature of conflict_______________________________________________________ 482
Positive and negative aspects of workplace conflict______________________________ 483
Common alternative dispute resolution processes_______________________________ 486
Conflict management styles_________________________________________________ 496
Cross-cultural awareness in conflict management_ _____________________________ 499
Summary_ _______________________________________________________ 503
Key terms________________________________________________________ 503
Emerging issues__________________________________________________ 504
Ethical challenge: Ethical dilemmas in the Sarawak oil
and gas industry___________________________________________________ 505
Case study 11.1: Generation Me: implications for workplace
conflict management_______________________________________________ 506
Case study 11.2: New online tool makes it easier for
small businesses to find dispute resolution services_ ____________________ 507
PART 3 THE EFFECTIVENESS OF SHRM: TOWARDS THE FUTURE 509
Chapter 12 Evaluating SHRM: towards the future_________________________510
Introduction_ _____________________________________________________________ 511
SHRM evaluation: theory and practice_________________________________________ 514
HRM accounting___________________________________________________________ 517
Indicators of HRM performance______________________________________________ 518
HR program evaluation_____________________________________________________ 529
Corporate governance and corporate social responsibility_ _______________________ 531
The future of work_________________________________________________________ 533
The future of SHRM________________________________________________________ 538
Summary_ _______________________________________________________ 544
Key terms________________________________________________________ 544
Emerging issues__________________________________________________ 544
Ethical challenge: How chatbots could replace your HR department_________ 545
Case study 12.1: The carers__________________________________________ 546
Glossary_____________________________________________________ 549
Index_______________________________________________________ 560