Organizational Behaviour, Tenth Edition
By David A. Buchanan and Andrzej A. Huczynski
Full contents:
Acknowledgements xxi
Introductory briefing xxxi
PART 1 The organizational context 1
Chapter 1 Explaining organizational behaviour 2
Key terms and learning outcomes 2
What is organizational behaviour? 3
If we destroy this planet 7
The organizational behaviour field map 11
The problem with social science 14
Explaining organizational behaviour 19
Research and practice: evidence-based management 22
Human resource management: OB in action 25
Recap, Revision, Research assignment 31
Springboard, OB cinema 33
Chapter exercises, References 34
Chapter 2 Environment 37
Key terms and learning outcomes 37
Why study an organization’s environment? 38
The search for environmental ‘fit’ 39
Environment analysis tools 43
The wider business context 46
Demographic trends 48
Ethical behaviour 57
Corporate social responsibility 61
Recap, Revision, Research assignment 65
Springboard, OB cinema 67
Chapter exercises, References 68
Chapter 3 Technology 72
Key terms and learning outcomes 72
Why study technology? 73
Determinism or choice 74
The second machine age 76
Will new technology steal our jobs? 85
The social matrix 92
In future 96
Recap, Revision, Research assignment 97
Springboard, OB cinema 100
Chapter exercises, References 100
Chapter 4 Culture 105
Key terms and learning outcomes 105
Why study organizational culture? 106
Organizational cultures 107
Culture: surface manifestations, values and basic
assumptions 108
Organizational socialization 114
Perspectives on culture contrasted 117
Types and traits of organizational cultures 123
Strong, weak and appropriate cultures 127
National cultures 129
Cultural disintegration 133
Recap, Revision, Research assignment 136
Springboard, OB cinema 138
Chapter exercises, References 139
PART 2 Individuals in the organization 145
Chapter 5 Learning 146
Key terms and learning outcomes 146
Why study learning? 147
The learning process 148
The behaviourist approach to learning 152
Behaviourism in practice 157
The cognitive approach to learning 159
Cognitive perspectives in practice 162
Neuroscience and learning 166
Behaviour modification versus socialization 168
Recap, Revision, Research assignment 170
Springboard, OB cinema 172
Chapter exercises, References 173
Chapter 6 Personality 176
Key terms and learning outcomes 176
Why study personality? 177
Defining personality 177
Types and traits 179
Personality types A and B 183
Stress and stress management 184
The Big Five (or six) 187
The development of the self 192
Selection methods 197
Recap, Revision, Research assignment 204
Springboard, OB cinema 205
Chapter exercises, References 206
Chapter 7 Communication 211
Key terms and learning outcomes 211
Why study communication? 212
Interpersonal communication 214
Verbal communication 219
Non-verbal behaviour 223
Cultural differences in communication style 228
Impression management 230
Emotional intelligence 233
Organizational communication 235
Recap, Revision, Research assignment 239
Springboard, OB cinema 241
Chapter exercises, References 242
Chapter 8 Perception 247
Key terms and learning outcomes 247
Why study perception? 248
Selectivity and organization 250
Perceptual sets and perceptual worlds 256
Do we see to know or know to see? 258
Perceptual sets and assumptions 260
Appearance, age and attributions 262
Perceptual errors and how to avoid them 266
Recap, Revision, Research assignment 268
Springboard, OB cinema 270
Chapter exercises, References 271
Chapter 9 Motivation 275
Key terms and learning outcomes 275
Why study motivation? 276
Presenteeism and the gig economy 278
Drives, motives and motivation 281
Content theories 283
Process theories 288
The social process of motivating others 294
Engagement and high performance 300
Recap, Revision, Research assignment 304
Springboard, OB cinema 306
Chapter exercises, References 307
PART 3 Groups and teams in the organization 313
Chapter 10 Group formation 314
Key terms and learning outcomes 314
Why study groups? 315
Team players in organizations 316
Definitions of groups 320
Types of group tasks 324
The Hawthorne studies 326
Group-oriented view of organizations 329
Formal and informal groups 332
Group formation 334
Group development 337
Recap, Revision, Research assignment 339
Springboard, OB cinema 341
Chapter exercises, References 341
Chapter 11 Group structure 345
Key terms and learning outcomes 345
Why study group structure? 346
Group structure and process 346
Power structure 348
Status structure 348
Liking structure 351
Communication structure 353
Role structure 362
Leadership structure 368
Networked individualism 371
Recap, Revision, Research assignment 372
Springboard, OB cinema 373
Chapter exercises, References 375
Chapter 12 Individuals in groups 380
Key terms and learning outcomes 380
Why study individuals in groups? 381
The individual and the group 381
Group influences on individuals’ perceptions 384
Group influences on individuals’ performance 385
Group influences on individuals’ behaviour 391
Deindividuation 402
Individual influences on group attitudes and behaviour 404
Team building 406
Recap, Revision, Research assignment 407
Springboard, OB cinema 409
Chapter exercises, References 410
Chapter 13 Teamworking 416
Key terms and learning outcomes 416
Why study teamworking? 417
The T-word and team work design 418
Types of team tasks 420
Advice teams 421
Action teams 422
Project teams 424
Production teams 428
Team activities 429
Team autonomy and self-managing teams 431
Ecological framework for analysing work team
effectiveness 435
Recap, Revision, Research assignment 443
Springboard, OB cinema 444
Chapter exercises, References 445
PART 4 Management and organization 451
Chapter 14 Work design 452
Key terms and learning outcomes 452
Why study work design? 453
Influences on work design 453
Scientific management 456
Fordism 461
Lean working 465
McDonaldization 466
Jobs, tasks, skills and technology 470
Back to the future? 480
Recap, Revision, Research assignment 483
Springboard, OB cinema 484
Chapter exercises, References 485
Chapter 15 Elements of structure 490
Key terms and learning outcomes 490
Why study elements of structure? 491
Organization structuring 492
Types of jobs 495
Line, staff and functional relationships 503
Sexuality and the informal organization 511
Roles in organizations 516
Formalization 520
Centralization versus decentralization 521
Recap, Revision, Research assignment 522
Springboard, OB cinema 523
Chapter exercises, References 524
Chapter 16 Organization design 528
Key terms and learning outcomes 528
Why study organization design? 529
Max Weber and bureaucracy 530
Henri Fayol and managerial activities 535
Henry Mintzberg’s management roles 538
Contingency approach 541
Contingency and technological determinism 543
Contingency and environmental determinism 549
Strategic choice 552
Recap, Revision, Research assignment 556
Springboard, OB cinema 557
Chapter exercises, References 558
Chapter 17 Organizational architecture 563
Key terms and learning outcomes 563
Why study organizational architecture? 564
Era of self-contained organization structures 566
Era of horizontal organization structures 570
Era of boundaryless organization structures 575
Collaborative organization structures 581
Experiments with agility and holacracy 585
Distributed innovation systems 596
Recap, Revision, Research assignment 598
Springboard, OB cinema 600
Chapter exercises, References 601
PART 5 Leadership processes 607
Chapter 18 Leadership 608
Key terms and learning outcomes 608
Why study leadership? 609
Leadership versus management 612
Trait-spotting 614
Do women have the wrong traits? 616
Style-counselling 624
Context-fitting 627
New leadership 631
Distributed leadership 633
Who needs leaders? 636
Recap, Revision, Research assignment 637
Springboard, OB cinema 639
Chapter exercises, References 640
Chapter 19 Change 644
Key terms and learning outcomes 644
Why study change? 645
Making change happen 646
Change and the individual 651
Readiness and resistance 654
Participation and dictatorship 660
Why change, when you can innovate? 663
To be an innovator and lead change 669
Recap, Revision, Research assignment 673
Springboard, OB cinema 675
Chapter exercises, References 676
Chapter 20 Decision making 680
Key terms and learning outcomes 680
Why study decision making? 681
Models of decision making 682
Decision conditions: risk and programmability 692
Individual and group decision making 694
Problems with group decision making 697
Organizational decision making 704
Decision making and evidence 708
Recap, Revision, Research assignment 709
Springboard, OB cinema 711
Chapter exercises, References 712
Chapter 21 Conflict 718
Key terms and learning outcomes 718
Why study conflict? 719
Contrasting conflict frames of reference 719
Conflict levels and causes 723
Organizational justice 743
Organizational work behaviours 746
Recap, Revision, Research assignment 749
Springboard, OB cinema 751
Chapter exercises, References 752
Chapter 22 Power and politics 756
Key terms and learning outcomes 756
Why study power and politics? 757
Power in organizations 760
Power and influence 769
Organization politics and political skill 772
Is it different for women? 779
Recap, Revision, Research assignment 783
Springboard, OB cinema 784
Chapter exercises, References 785
Glossary 790
Name index 804
Subject index 816