Supply Chain Logistics Management, 5th Edition PDF by Donald J Bowersox, David J Closs, M Bixby Cooper and John C Bowersox

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Supply Chain Logistics Management, Fifth Edition

By Donald J. Bowersox, David J. Closs, M. Bixby Cooper and John C. Bowersox

Supply Chain Logistics Management, 5th Edition

Contents:

About the Authors vi

Preface vii

PART ONE

SUPPLY CHAIN LOGISTICS MANAGEMENT 1

Chapter 1

21st-Century Supply Chains 2

The Supply Chain Revolution 3

Why Integration Creates Value 4

Generalized Supply Chain Model and Supply Chain Applications 5

Generalized Supply Chain Model 7

Supply Chain Definitions and Activities 8

Integrative Management and Supply Chain Processes 9

Enterprise Extension 11

Integrated Service Providers 11

Collaboration 13

Supply Chain Value Proposition 14

Effectiveness 14

Efficiency 15

Relevancy 15

Sustainability 15

Value Proposition Conclusion 15

Responsiveness 15

Anticipatory Business Model (Push) 16

Responsive Business Model (Pull) 16

Barriers to Implementing Responsive Systems 17

Globalization 18

Industry Disruptors 19

Consumer Requirements 19

Technology Adoption 20

Conclusion 21

Summary 21

Study Questions 22

Challenge Questions 22

Chapter 2

Supply Chain Information Technology 23

Information System Functionality 24

Supply Chain Information System Modules 27

Enterprise Integration and Administration 27

Enterprise Supply Chain Operations 28

Enterprise Planning and Monitoring 29

Communication Technology 30

Consumer Connectivity 30

Blockchain 31

Logistics Operations Modules 32

Summary 33

Study Questions 34

Challenge Questions 34

Chapter 3

Logistics 35

The Logistics of Business Is Big

and Important 36

The Logistical Value Proposition 37

Service Benefits 38

Cost Minimization 39

Logistics Value Generation 40

The Work of Logistics 40

Order Processing 41

Inventory 41

Transportation 42

Warehousing, Materials Handling, and Packaging 43

Facility Network Design 44

Logistical Operations 45

Inventory Flow 45

Information Flow 47

Logistical Integration Objectives 47

Responsiveness 48

Variance Reduction 48

Inventory Reduction 48

Shipment Consolidation 48

Quality 49

Life Cycle Support 49

Logistical Operating Arrangements 50

Echelon 50

Direct 50

Combined 51

Flexible Structure 52

Supply Chain Synchronization 54

Performance Cycle Structure 55

Performance Cycle Uncertainty 57

Summary 58

Study Questions 59

Challenge Questions 60

Chapter 4

Customer Accommodation 61

Customer-Focused Marketing 62

Transactional versus Relationship Marketing 63

Supply Chain Service Outputs 64

Omnichannel Marketing 66

Customer Service 67

Availability 67

Operational Performance 68

Service Reliability 70

The Perfect Order 70

Logistics Service Platforms 71

Customer Satisfaction 72

Customer Expectations 72

A Model of Customer Satisfaction 73

Increasing Customer Expectations 76

Limitations of Customer Satisfaction 76

Customer Success 78

Achieving Customer Success 78

Value-Added Services 79

Developing Customer Accommodation Strategy 80

Framework for Strategic Choice 81

Customer Relationship Management Technology 82

Summary 84

Study Questions 85

Challenge Questions 85

PART TWO

SUPPLY CHAIN OPERATIONS 87

Chapter 5

Integrated Operations Planning 88

Supply Chain Planning 89

Supply Chain Visibility 89

Simultaneous Resource Consideration 89

Resource Utilization 90

Supply Chain Planning Applications 90

Demand Planning 90

Production Planning 91

Logistics Planning 91

Inventory Deployment 92

Sales and Operations Planning (S&OP) 92

S&OP Process 93

Making S&OP Work 96

APS System Overview 97

APS System Components 99

Supply Chain Planning Benefits 101

Supply Chain Planning Considerations 102

Integrated Business Planning 103

Supply Chain Planning Summary 103

Collaborative Planning, Forecasting,

and Replenishment 104

Forecasting 105

Forecasting Requirements 106

Forecasting Components 107

Forecasting Process 109

Forecasting Techniques 111

Forecasting Accuracy 115

Summary 117

Study Questions 117

Challenge Questions 118

Chapter 6

Procurement and Manufacturing 119

The Quality Imperative 120

Dimensions of Product Quality 120

Total Quality Management 121

Procurement Importance 122

Procurement Objectives 123

Continuous Supply 123

Minimum Inventory Investment 124

Quality Improvement 124

Technology and Innovation 124

Lowest Total Cost of Ownership 124

Procurement Strategy 126

Insourcing versus Outsourcing 126

Alternative Procurement Strategies 127

Procurement Strategy Portfolio 130

Logistical Interfaces with Procurement 131

Just-in-Time 131

Procurement of Logistics Services 132

Performance-Based Logistics 133

Manufacturing 133

Manufacturing Processes 133

Job Shop Process 133

Batch Process 134

Line Flow Process 134

Continuous Process 135

Matching Manufacturing Strategy

to Market Requirements 135

Manufacturing Strategies 135

Engineer-to-Order 135

Make-to-Order 136

Assemble-to-Order 136

Make-to-Plan 136

Mass Customization 138

Lean Systems 139

Six Sigma 139

Design-for-Logistics 140

Summary 141

Study Questions 141

Challenge Questions 142

PART THREE

SUPPLY CHAIN LOGISTICS

OPERATIONS 143

Chapter 7

Inventory 144

Inventory Functionality and Definitions 145

Inventory Functionality 146

Inventory Definitions 147

Inventory Carrying Cost 151

Capital 151

Taxes 151

Insurance 151

Obsolescence 152

Storage 152

Planning Inventory 152

When to Order 152

How Much to Order 153

Managing Uncertainty 158

Demand Uncertainty 158

Performance Cycle Uncertainty 162

Safety Stock with Combined Uncertainty 162

Estimating Fill Rate 165

Dependent Demand Replenishment 167

Inventory Management Policies 168

Inventory Control 168

Reactive Methods 170

Planning Methods 172

Collaborative Inventory Replenishment 176

Postponement 178

Inventory Management Practices 180

Product/Market Classification 180

Segment Strategy Definition 181

Policies and Parameters 182

Summary 182

Study Questions 183

Challenge Questions 183

Chapter 8

Transportation 184

Transport Functionality and Participants 185

Functionality 185

Participants 186

From Regulation to a Free Market System 188

Transportation Modal Structure 190

Rail 190

Truck 192

Water 194

Pipeline 194

Air 195

Modal Comparative Characteristics

and Capabilities 196

Infrastructure in Crisis 196

Specialized Transportation Services 197

Parcel Service 197

Intermodal 199

Nonoperating Intermediaries 200

Transportation Economics and Pricing 201

Economy of Distance 201

Economy of Weight 202

Economy of Density 202

Other Pricing Factors 202

Costing Freight 203

Pricing Freight 204

Transportation Operations Management 209

Transportation Management Systems 209

Operations 210

Consolidation 211

Negotiation 212

Control 213

Payment, Auditing, and Claims Administration 213

Documentation 213

Bill of Lading 213

Freight Bill 215

Shipment Manifest 215

Product Pricing and Transportation 215

FOB Pricing 215

Delivered Pricing 216

Pickup Allowances 217

Summary 217

Study Questions 218

Challenge Questions 218

Chapter 9

Warehousing, Materials Handling,

and Packaging 219

Strategic Warehousing 220

Service Benefits 221

Economic Benefits 222

Warehouse Ownership Arrangements 226

Private 226

Public 227

Contract 228

Network Deployment 228

Warehouse Decisions 229

Site Selection 229

Design 229

Product-Mix Analysis 230

Expansion 230

Handling 231

Layout 231

Sizing 232

Warehouse Operations 232

Primary Warehouse Operations 232

Product Handling 232

Product Handling Considerations 234

Storage 241

Secondary Warehouse Operations 243

Accuracy and Audits 243

Security 243

Safety and Maintenance 244

Environmental Concerns and Regulatory

Environment 245

Systems 246

Warehouse Management Systems 246

Yard Management Systems 247

Information-Directed Systems 248

Packaging Perspectives 249

Packaging for Handling Efficiency 251

Package Design 251

Unitization 252

Communication 254

Summary 255

Study Questions 255

Challenge Questions 256

PART FOUR

SUPPLY CHAIN LOGISTICS DESIGN 257

Chapter 10

Global Supply Chains 258

Global Economies 258

Global Supply Chain Integration 260

Logistics in a Global Economy 260

Globalization Strategies 261

Managing the Global Supply Chain 264

Global Sourcing 268

Rationale for Low-Cost-Country Sourcing 268

Challenges for Low-Cost-Country Sourcing 268

Guidelines for Sourcing 269

Global Comparison of Supply Chain

Characteristics 271

Modes of Entry 271

Global Compliance 272

Customs and Border Protection 272

Compliance 273

Customs Broker 273

Enforcement 273

Conclusion 274

Summary 274

Study Questions 274

Challenge Questions 275

Chapter 11

Network Design 276

Enterprise Facility Network 277

Spectrum of Location Decisions 278

Local Presence: An Obsolete Paradigm 278

Warehouse Requirements 279

Procurement Drivers 279

Manufacturing Drivers 280

Customer Relationship Drivers 281

Warehouse Justification 282

Systems Concept and Analysis 282

Total Cost Integration 283

Transportation Economics 283

Inventory Economics 286

Total Cost Network 291

Formulating Logistical Strategy 293

Cost Minimization 293

Threshold Service 293

Service Sensitivity Analysis 295

Establishing Strategy 297

Other Considerations in Logistics

Network Design 298

Planning Methodology 300

Phase I: Problem Definition and Planning 301

Feasibility Assessment 301

Project Planning 307

Phase II: Data Collection and Analysis 309

Assumptions and Data Collection 309

Analysis 312

Phase III: Recommendations and

Implementation 313

Recommendations 313

Implementation 314

Application of Supply Chain Principles 315

Decision Application 318

Decision Framework 319

Strategy Drivers 322

Summary 324

Study Questions 325

Challenge Questions 325

PART FIVE

SUPPLY CHAIN LOGISTICS

ADMINISTRATION 327

Chapter 12

Relationship Management 328

Development and Management of Internal Logistics

Relationships 329

Functional Aggregation 329

Developing a Process Perspective 331

Development and Management

of Supply Chain Relationships 335

Types of Supply Chain Relationships and

Dependency 336

Power vs. Leadership 337

Developing Trust in Relationships 339

Managing Supply Chain Relationships

over Time 340

Initiating 340

Implementing 341

Maintaining 341

Terminating 343

Summary 343

Study Questions 344

Challenge Questions 344

Chapter 13

Performance Measurement 345

Measurement System Objectives 345

Operational Assessment 346

Functional Perspectives 347

Measuring Customer Relationships 351

Determining Appropriate Metrics 353

Rationalizing Performance Metrics 354

Supply Chain Comprehensive Metrics 354

Benchmarking 357

Information Technology and Measurement 358

Financial Assessment 359

Cost-Revenue Analysis 359

Strategic Profit Model 363

Requirements for Financial Reporting 367

Summary 368

Study Questions 368

Challenge Questions 369

Chapter 14

Supply Chain Trends 370

Understanding End-to-End Supply Chain

Management 371

Developing Supply Chain Management

Talent 372

Acquisition 372

Development 373

Conservation 374

Retention 374

Summary 375

Managing Risk and Complexity 375

Risk Management 375

Complexity Management 376

Summary 378

Managing Threats and Environmental

Changes 378

Understanding the Security, Regulatory,

and Compliance Environment 379

Understanding Purchasing and Total Cost

Management 380

Summary 380

Study Questions 381

Challenge Questions 381

Epilogue 382

Problems 384

Cases 396

Name Index 439

Subject Index 441

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