Interpersonal Conflict, Eleventh Edition
By Joyce L Hocker, Keith Berry and William W Wilmot
Contents:
Preface
Acknowledgments
Part ONE Conflict Components
Chapter 1 The Nature of Conflict
Interpersonal Conflict Depends on Interpersonal
Communication
Conflict Defined
An Expressed Struggle
Interdependence
Perceived Incompatible Goals
Perceived Scarce Resources
Interference
Why Study Conflict?
Family Relationships
Love Relationships
The Workplace
The Importance of Skill Development
Preventing Destructive Conflict
Understanding Destructive Conflict
The Four Horsemen
More Examples of Destructive Habits
Escalatory Spirals
Avoidance Spirals
Your Opportunities
Summary
Key Terms
Review Questions
Chapter 2 Perspectives on Conflict
Your Personal History
More Reflections on Your Specific History
Your Worldview Affects How You Think and Feel About
Conflict
Negative Views of Conflict
Positive Views of Conflict
Insights from Metaphors
Metaphors Reflecting Danger
Listen and Learn from Metaphors
Narratives Frame Conflict
How Do You Perceive Specific Conflict?
Don’t Believe What You See—At First
Identify Your Filters
Gender Biases
Cultural Perspectives
Summary
Key Terms
Review Questions
Chapter 3 Interests and Goals
Types of Goals: TRIP
Topic Goals: What Do We Want?
Relational Goals: Who Are We to Each Other?
Identity, or Face-Saving, Goals: Who Am I in This
Interaction?
Process Goals: What Communication Process Will
Be Used?
The Overlapping Nature of TRIP Goals
Sales Team Meeting Gone Awry
Goals Change in Interaction
Prospective Goals
Transactive Goals
Goal Clarity
Clarify Your Goals
Estimate the Other’s Goals
Collaborative Goals
Summary
Key Terms
Review Questions
Chapter 4 Power: The Structure of Conflict
Power Defined
Personal Orientations to Power
Power Denial
A Relational Theory of Power
Bases of Power
Resource Control
Interpersonal Linkages
Communication Skills
Expertise
Power in Distressed Systems
Assessing Your Relational Power
Balancing Power Constructively
High Power
Low Power
Metacommunication
Summary
Key Terms
Review Questions
Chapter 5 Conflict Styles
The Nature of Styles
Assessing Your Styles
Will You Avoid or Engage?
Avoidance
Avoidance and Culture
The Avoid/Criticize Loop
Avoidant Communication Strategies
Dominating
Threats
Destructive Domination
Verbal Aggressiveness and Verbal Abuse
Compromise
Obliging
Integrating
Cautions About Styles
Beyond Styles: Violence
Patterns of Violence
Explanations for Violence
Interaction Dynamics
Flexibility Creates Constructive Conflict
Being Stuck
Are You Stuck?
Summary
Key Terms
Review Questions
Chapter 6 Emotions in Conflict
Introducing Emotion
You Can’t Ignore Emotions
Misconceptions of Emotion in Conflict
How Does Emotion Function in Conflict?
A Model of Emotions
Core Concerns: Organizing Positive Emotions
Finding Feelings
Functions of Negative Emotions
Shame, Guilt, and Regret
Functions of Positive Emotions
The Mid-Range: Zone of Effectiveness
Mindfulness: Thinking About Feelings
Personal Responsibility for Emotional Transformation
Summary
Key Terms
Review Questions
Part TWO Special Applications
Chapter 7 Analyzing Conflicts
Systems Theory
Complex Conflict Patterns
Micro-level Analysis of Conflict Systems
Interaction Rules
Microevents
Comprehensive Guides
Conflict Assessment Guide
Difficult Conversations Guide
Summary
Key Terms
Review Questions
Chapter 8 Bullying
What is Bullying?
Cyberbullying
Bullying in the Workplace
Sexual Assault and Harassment
Why Study Bullying?
The Characters of Bullying
Aftermath of Bullying
Personal Stories and Bullying Research
What is Autoethnography?
Self-affirming and Resonating Stories
Autoethnography and Bullying
Bullying is Communicative
Bullying is Emotional
Bullying is Relational
Bullying is Transformative
Summary
Key Terms
Review Questions
Chapter 9 Interpersonal Negotiation
Negotiation in Everyday Life
Negotiation and Culture
Constructive Argumentation: Test Ideas, Not People
Approaches to Negotiation
Competitive Negotiation
Assumptions
Communication Patterns in Competitive Negotiation
Disadvantages of Competitive Negotiation
Integrative Negotiation
Assumptions
Seven Elements of Principled Negotiation
What Makes Implementing the Core Concerns So
Difficult?
Balancing Power
Concern for the Relationship: Self and Other
Coaching for Integrative Negotiators: Putting It into
Practice
Disadvantages of Integrative Bargaining
The Language of Integration
Competitive and Integrative Phases
Summary
Key Terms
Review Questions
Chapter 10 Reconciliation and Forgiveness
Overview of Reconciliation and Forgiveness
Why Reconciliation and Forgiveness?
Layers of Communication
Reconciliation and Forgiveness as a Moral Orientation to
Conflict
Reconciliation: A Word for Many Feelings
Steps on the Path to Reconciliation
Forgiveness: A Most Powerful Act
Anthropological Foundations for Forgiveness
Interpersonal Forgiveness
Apology
Barriers to Forgiveness
Resentment
Truth
Forgiveness as Dialogic Communication
Seeking Additional Venues for Reconciliation and
Forgiveness
Third-Party Formats for Achieving Reconciliation and
Forgiveness
Advantages of Using Skilled Third Parties
Formal Intervention
The Intervention Continuum
Mediation
Advantages of Mediation
Limitations to Mediation
Mediation Settings
Mediation: Agreement or Transformation?
Culture
Conclusion
Summary
Key Terms
Review Questions
References
Name Index
Subject Index