Business Analysis for Practitioners: A Practice Guide, Second Edition
Table of Contents
1 Introduction ………. 1
How This Practice Guide Is Organized ………….. 1
Business Value Assessment ………. 1
Business Analysis Planning ………. 2
Solution Refinement ………………….. 2
Organizational Transition and Solution Evaluation …… 2
Business Analysis Stewardship … 2
Common Vocabulary ………. 3
Business Analysis ……….. 3
Solution ….. 3
Product …… 3
Requirements ……………… 3
Goals …………….. 4
Goal #1—Business Analysis Is for Everyone ……………….. 4
Goal #2—Appeal to the Modern Learner …… 5
Goal #3—Embrace a Business Analysis Mindset ……….. 6
Business Analysis Value Proposition ……………… 8
How Business Analysis Is Evolving … 8
2 Business Value Assessment Domain ……… 11
Introduction …………………… 11
What to Expect in This Domain ……………… 11
Main Benefits of the Practices in This Domain ………… 11
Key Questions Answered in This Domain ………………… 12
Understand the Situation …………….. 12
Overview …………………… 12
Value of Understanding the Situation ….. 12
How to Understand the Situation …………. 14
Case Study: Understand the Situation …. 19
Find the Gaps …………………. 22
Overview …………………… 22
Value of Finding the Gaps ………. 23
How to Find the Gaps ……………… 23
Case Study: Find the Gaps ……… 24
Define the Solution ………. 25
Overview …………………… 25
Value of Defining the Solution ………………. 25
How to Define the Solution …… 26
Case Study: Define the Solution ……………. 29
3 Business Analysis Planning Domain ……… 35
Introduction …………………… 35
What to Expect in This Domain ……………… 35
Main Benefits of the Practices in This Domain ………… 35
Key Questions Answered in This Domain ………………… 36
Understand Business Analysis Governance …… 36
Overview …………………… 36
Value of Understanding Business Analysis Governance ………… 37
How to Understand Business Analysis Governance ……………….. 37
Case Study: Understand Business Analysis Governance ……….. 37
Determine Stakeholder Engagement Approach ………….. 39
Overview …………………… 39
Value of Determining Stakeholder Engagement Approach …. 39
How to Determine Stakeholder Engagement Approach ………. 40
Case Study: Determine Stakeholder Engagement Approach ……………………. 40
Plan Business Analysis Work ………… 46
Overview …………………… 46
Value of Planning Business Analysis Work ……………….. 47
How to Plan Business Analysis Work …….. 48
Case Study: Plan Business Analysis Work …………………. 48
4 Solution Refinement Domain ……………….. 51
Introduction …………………… 51
What to Expect in This Domain ……………… 51
Main Benefits of the Practices in This Domain ………… 51
Key Questions Answered in This Domain ………………… 51
Elicit Solution Information …………… 52
Overview …………………… 52
Value of Eliciting Solution Information … 53
How to Elicit Solution Information ……….. 53
Case Study: Elicit Solution Information ……. 60
Analyze Solution Information ……… 64
Overview …………………… 64
Value of Analyzing Solution Information …………………. 65
How to Analyze Solution Information ….. 65
Case Study: Analyze Solution Information ………………. 66
Package Solution Information …….. 71
Overview …………………… 71
Value of Packaging Solution Information ………………… 72
How to Package Solution Information …. 72
Case Study: Package Solution Information ……………… 76
5 Organizational Transition and Solution Evaluation Domain ………… 77
Introduction …………………… 77
What to Expect in This Domain ……………… 77
Main Benefits of the Practices in This Domain ………… 78
Key Questions Answered in This Domain ………………… 78
Enable Organizational Transition ……………….. 79
Overview …………………… 79
Value of Enabling Organizational Transition ……………. 80
How to Enable Organizational Transition ………………… 81
Case Study: Enable Organizational Transition …………. 84
Facilitate Go/No-Go Decision ……… 86
Overview …………………… 86
Value of Facilitating Go/No-Go Decision ………………….. 87
How to Facilitate Go/No-Go Decision ….. 88
Case Study: Facilitate Go/No-Go Decision ……………….. 89
Evaluate Solution Performance ….. 89
Overview …………………… 89
Value of Evaluating Solution Performance ………………. 90
How to Evaluate Solution Performance …… 90
Case Study: Evaluate Solution Performance ……………. 91
6 Business Analysis Stewardship Domain … 93
Introduction …………………… 93
What to Expect in This Domain ……………… 93
Main Benefits of the Practices in This Domain ………… 93
Key Questions Answered in This Domain ………………… 94
Promote Business Analysis Effectiveness ….. 94
Overview …………………… 94
Value of Promoting Business Analysis Effectiveness ………………. 95
How to Promote Business Analysis Effectiveness …… 95
Case Study: Promote Business Analysis Effectiveness ……………. 96
Enhance Business Analysis Capability ……….. 97
Overview …………………… 97
Value of Enhancing Business Analysis Capability …… 97
How to Enhance Business Analysis Capability ………… 98
Case Study: Enhance Business Analysis Capability …. 98
Lead Business Analysis Work with Integrity ………………….. 99
Overview …………………… 99
Value of Leading Business Analysis Work with Integrity ……… 100
How to Lead Business Analysis Work with Integrity ……………… 100
Case Study: Lead Business Analysis Work with Integrity ……… 101
7 Models, Methods, and Artifacts ………….. 103
Overview …. 103
List of Tools and Techniques ………. 103
Additional Resources ………………….. 134
References …………. 135
Appendix X1 Contributors and Reviewers of Business Analysis for Practitioners:
A Practice Guide – Second Edition …………….. 137
Contributors and Reviewers ………. 137
PMI Staff …… 138
Glossary …………….. 139
Index …………………. 145